Knowledge system is not enabled for this account. Redirecting to LiveHelpNow...
When using the included IR remote to navigate the on screen keyboard, you will need to first set the Keybaord & Input method in settings.
Go to Android Settings -> Personal -> Language & Input. On the right panel you will see a setting called Keyboard & Input Methods, set the Default (should be English (US) - Android Keyboard or any other setting) to Remote controller Input Method.
now you can type away!