Before you submit a support ticket, it is RECOMMENDED to check for any new firmware updates, knowledge center, posted FAQs and forum posts. Feel free to leave any questions under the appropriate product forum and our Pivos Support representative shall attend it shortly.
For RMA related issues including:
- Defective Product
- Lost or missing parts
- Product Replacement
- RMA Tracking
Download the RMA form here.
Make sure follow the instruction on the RMA form and fill out the required information.
email your form to RMA@pivosgroup.com and one of our service representative will assing you a Return Authorization Number within 2 business days.
After obtaining the RA (Return Authorization) Number, you must send the product - freight prepaid – to:
RMA Dept. RA#:_______________
Pivos Technology Group, Inc.
44073 S. Grimmer Blvd,
Fremont, CA. 94538.
The Pivos RA number must be prominently displayed on the outside of your package. If you send your product to Pivos without the RA number prominently displayed on the outside of the package, it will be returned to you unopened.
Please use a shipping company that can demonstrate proof of delivery. Pivos does not accept responsibility for any lost shipments unless proof of delivery to Pivos is provided.
Upon receipt of the defective product, Pivos will, at its discretion, either repair or replace the product and ship it out in the most expeditious manner possible. Subject to availability, the replacement product will be shipped with in 3 business days following receipt of the defective product.